The Boring Bit

Our GDPR Statement 

Woodland Paws Dog Grooming & Boutique is committed to ensuring the security and protection of personal information of our clients. This GDPR compliance statement our data protection principles, procedures, controls and measures to ensure ongoing compliance with GDPR.

Our Data Protection Principles

• We will process all personal information lawfully, securely and fairly.
• We will only process personal information that is necessary to provide our dog grooming services to you.
• We will keep our records up to date according to the information that you provide us.
• We will securely and lawfully erase and delete all information after 1 year of not using our services or upon request.

Our Procedures

• On your first arrival we ask you to complete paper client form which is kept locked in a secure file cabinet this information provided is then uploaded to our password protected online salon booking system called FRESHA, you can find more information on FRESHA’s GDPR privacy Policy at https://terms.fresha.com , The information we hold on here is your contact details number or email, your contact name/s, your pets details, a record of your appointment history and grooms provided, price charged for services.
• We do not and will not ever share any of your personal data with any other party other than with FRESHA.
• We send text reminders of all appointments via our booking system FRESHA, there is a yes or no selection on our client form, Please select no or let us know you do not wish to receive these and we will immediately remove text reminders from your record.

Your rights

• You have the right to request access and to view any information that we hold about you.
• You have the right to request we amend any personal data we hold.
• You have the right to request we erase any data that we hold.

Woodland Paws takes your personal data protection seriously and always be clear, please contact us for any further information.

Our Grooms

We may take up to 2/3 hours for most full grooms, we believe that dogs should not be rushed throughout their pamper and take the time to allow rests & toilet breaks. We always allow every dog to become familiar with their surroundings & socialise before their groom. This makes our four legged clients happy, relaxed and builds a great relationship, promoting confidence and trust. Please note that if the groom time takes longer due to behaviour, poor coat condition due to matting extra costs may be incurred.

Animal Welfare Act

In our salon we teach and abide strictly to the animal welfare act, we care for all and want to ensure that all dogs are happy and healthy. We will automatically carry out a 6 point health check free of charge, which includes eyes, ears, mouth/teeth, coat & skin and santiary areas & movement. We are not vets but can alert you to abnormalities for your own action. 

Matting Policy

We will not dematt any dog for more than 20 minutes, if your dogs coat is severely matted we will ask you to sign a matting policy agreeing for us to clip off areas that are too matted. How short we have to go will depend on how tight the matts are to the dogs skin. We will advise on this at reception.

Deposits, Cancellations & no shows

You will receive a 48 hour text reminder, this is to allow you plenty of time to let us know if you are unable to attend your appointment. We have a 48 hour cancellation policy, should you cancel your appointment without sufficient notice you may be asked to pay a cancellation fee of £20. if you cancel an appointment more than 2 times within the 48 hour cancellation period you will be asked to pay for your next groom in full upfront. No shows will be charged a cancellation fee of £30 automatically failure to pay will result in being removed from our client list. Unfortunately we have to ask for a deposit of £20 - £30 from all new clients on their first visit & also for clients with a history of forgetting appointments or failing to show up, or if you repeatedly cancel or reschedule within the 48 hour time frame, should you wish to cancel your appointment you will need to give us 48 hours notice for a refund of your deposit. All deposits are taken via a payment link and will be deducted from the groom price.

Our Rights to cancel 

We hold the right to refuse or cancel any groom that does not meet our policy, we are unable to groom and will cancel or reschedule your appointment if;

Your dog is in season - this upsets the balance in the salon and upsets other males and females in the salon

Your dog is unwell or injured or has some abnormal health condition that we feel it would be detrimental to their health and you should seek vet advise first.

Your dogs behaviour is extremely unsociable, noisy or aggressive and we have not already discussed and arranged for a quiet time for them to be groomed. This may incur a charge if we agree to continue with the groom without prior knowledge of this behaviour.

Late arrival & Late Collection

Should you be running late for your appointment, please call and let us know, we can usually accommodate you up to 20 minutes late. Any later and we may have to rearrange. If you are late to collect, do not worry, we will happily let your dog play and chill in our safe environment until you get here. Unfortunately as we are a small salon we are unable to keep your dog for more than 30 minutes after they have been groomed, any late collection after 30 minutes will be charged at £10 per dog. Any late collection after our closing time of 6pm will also incur a late collection fee, we will always allow 30 mins so will call you within enough time to get here, if you are going to be late we ask that you contact us as soon as possible to let us know.

Behaviour 

We welcome all behaviours, are are specially trained in anxious or nervous, aggressive behaviour on small to medium dogs only, please advise us if you feel your dog will benefit from a quiet salon and we will book you in at the end of the day. Extra charges may occur depending on how long it takes and if two groomers are necessary.

Thank you from the Woodland Paws Team x