The Boring Bit

Our GDPR Statement 

Woodland Paws Dog Grooming & Boutique is committed to ensuring the security and protection of personal information of our clients. This GDPR compliance statement our data protection principles, procedures, controls and measures to ensure ongoing compliance with GDPR.

Our Data Protection Principles

• We will process all personal information lawfully, securely and fairly.
• We will only process personal information that is necessary to provide our dog grooming services to you.
• We will keep our records up to date according to the information that you provide us.
• We will securely and lawfully erase and delete all information after 1 year of not using our services or upon request.

Our Procedures

• On your first arrival we ask you to complete paper client form which is kept locked in a secure file cabinet this information provided is then uploaded to our password protected online salon booking system called FRESHA, you can find more information on FRESHA’s GDPR privacy Policy at https://terms.fresha.com , The information we hold on here is your contact details number or email, your contact name/s, your pets details, a record of your appointment history and grooms provided, price charged for services.
• We do not and will not ever share any of your personal data with any other party other than with FRESHA.
• We send text reminders of all appointments via our booking system FRESHA, there is a yes or no selection on our client form, Please select no or let us know you do not wish to receive these and we will immediately remove text reminders from your record.

Your rights

• You have the right to request access and to view any information that we hold about you.
• You have the right to request we amend any personal data we hold.
• You have the right to request we erase any data that we hold.

Woodland Paws takes your personal data protection seriously and always be clear, please contact us for any further information.

Our Grooms

We may take up to 3 hours for most full grooms, we believe that dogs should not be rushed throughout their pamper and take the time to allow rests & toilet breaks. We always allow every dog to become familiar with their surroundings & socialise before their groom. This makes our four legged clients happy, relaxed and builds a great relationship, promoting confidence and trust.

Senior & Junior Stylists

Our dogs are groomed by Senior and Junior Stylists,  Our senior stylists are experience and qualified and our Junior stylists are newly qualified or working towards the end of their qualifications. All Juniors are overlooked and working alongside our seniors to ensure the highest standard of grooms. If you have a preference please specify when booking.

Trainee Stylist

Our new trainees require models, these will be styled alongside a tutor and finished by the tutor the qualifty is as though a senior stylist has groomed although may take slightly longer in time. Trainee models receive 50% off.

Animal Welfare Act

In our salon we teach and abide strictly to the animal welfare act, we care for all and want to ensure that all dogs are happy and healthy. We will automatically carry out a 6 point health check free of charge, which includes eyes, ears, mouth/teeth, coat & skin and santiary areas & movement. We are not vets but can alert you to abnormalities for your own action. 

The 5 Animal Welfare needs 

Need for Suitable Environment - We ensure that all dogs are safe in our salon, by carefully monitoring the free roaming and parking dogs when necessary for theirs and our safety. If your dog does not mix well or is nervous of other dogs please inform us on arrival. We provide clean bedding for all our parked or waiting four legged clients. 

Need for a suitable diet -  we do not feed in our salon unless authorised by yourselves, we do however provide fresh water in all of our areas.

The Need to exhibit normal behaviour - In our salon dogs have free roam of our back wash room, conservatory and secure dog friendly garden. We provide toys, bedding and fresh water. We use the kindest mildest restraints when grooming for their safety.

The need to be protected from pain, suffering, Injury and Disease - We take cleanliness very seriously and steralise all equipment and areas between dogs to prevent the spead or bacteria or disease. We seperate any dog with fleas and treat all areas after. We are pet first aid trained and will always call you immediately if we felt your dog was unwell.

Matting Policy

We will not dematt any dog for more than 20 minutes, if your dogs coat is severley matted we will ask you to sign a matting policy agreeing for us to clip off areas that are too matted. How short we have to go will depend on how tight the matts are to the dogs skin. We will advise on this at reception.

Cancellations

We would ask you politely to let us know if you are unable to attend your appointment,as early as you can, this will enable us to book someone else in your place. We do send out automatic reminders if you opt in for them.

Our Rights to cancel 

We hold the right to refuse or cancel any groom that does not meet our policy, we are unable to groom and will cancel or reschedule your appointment if;

Your dog is in season - this upsets the balance in the salon and upsets other males and females in the salon

Your dog is unwell or injured or has some abnormal health condition that we feel it would be detrimental to their health and you should seek vet advise first.

Your dogs behaviour is extremely unsociable, noisy or aggressive and we have not already discussed and arranged for a quiet time for them to be groomed. This may incur a charge if we agree to continue with the groom without prior knowledge of this behaviour.

Late arrival & Late Collection

Should you be running late for your appointment, please call and let us know, we can usually accomodate you up to 40 minutes late. Any later and we may have to rearrange. If you are late to collect, do not worry, we will happily let your dog play and chill in our safe environment until you get here. Unfortunately as we are a small salon we are unable to keep your dog for more than 30 minutes after they have been groomed, any late collection after 30 minutes will be charged at £10 per dog.

Behaviour 

We welcome all behaviours, are are specially trained in anxious or nervous, aggressive behaviour on small to medium dogs only, please advise us if you feel your dog will benefit from a quiet salon and we will book you in at the end of the day. Extra charges may occur depending on how long it takes and if two groomers are necessary.

Thank you from the Woodland Paws Team x